Global Delivery Made Easy

At Japan Trade Expo, we understand that efficient shipping is crucial for your business. That’s why we offer global delivery services to every country in the world. Our commitment is to ensure that your products reach you safely, on time, and in perfect condition, no matter where you are located.

Shipping Policy

1. Worldwide Coverage

We proudly serve clients across the globe. Whether you are in North America, Europe, Asia, Africa, or beyond, our logistics solutions are designed to cater to your shipping needs. By leveraging our extensive network of trusted shipping partners, we can facilitate smooth and reliable delivery to even the most remote locations.

2. Shipping Methods

We offer a variety of shipping options to accommodate your specific requirements:

  • Standard Shipping: Our most economical option, providing reliable delivery for non-urgent shipments. This method is ideal for clients looking to save on shipping costs without compromising on quality.

  • Express Shipping: For urgent orders, our express shipping service ensures that your products arrive quickly, often within just a few days. This option is perfect for businesses that need products in a hurry.

  • Freight Shipping: Designed for bulk orders, our freight services offer a cost-effective solution for larger shipments. Whether by air or sea, we ensure that your bulk goods arrive safely and efficiently.

3. Order Tracking

Once your order is dispatched, you will receive a tracking number via email. This allows you to monitor your shipment in real-time. Our tracking system provides updates on your order’s status, giving you peace of mind as you await delivery. You can check the estimated arrival time and any potential delays, allowing for better planning on your end.

Shipping Costs

Shipping costs are calculated based on several factors, including the weight and dimensions of your order, the shipping method selected, and the destination. During the checkout process, you will be provided with an estimated shipping cost tailored to your specific order. We strive to keep our shipping rates competitive while ensuring that your products arrive safely and on time.

Delivery Times

Our delivery times vary depending on the shipping method selected and the destination. Typically, you can expect:

  • Standard Shipping: 10-20 business days.
  • Express Shipping: 3-7 business days.
  • Freight Shipping: 15-30 business days, depending on the shipment size and method.

Please note that delivery times may vary due to customs processing, weather conditions, and other unforeseen factors. We recommend placing your orders well in advance to account for any potential delays.

Returns Policy

At Japan Trade Expo, we strive to ensure your complete satisfaction with every order. If you are not entirely satisfied with your purchase, we offer a straightforward returns process designed to be hassle-free.

1. Return Eligibility

You may return products within 30 days of receiving your order if they meet the following criteria:

  • The items are in their original condition and packaging.
  • The items are unused and undamaged.
  • You have a valid receipt or proof of purchase.

2. Return Process

To initiate a return, please follow these steps:

  1. Contact Us: Reach out to our customer service team at info@japantradeexpo.live to request a return authorization. Our team is available to assist you and answer any questions regarding your return.

  2. Package Your Return: Carefully pack the items you wish to return in their original packaging. Include all accessories, documentation, and the original receipt. Ensure that the package is secure to prevent damage during transit.

  3. Ship the Item: Send your return to the address provided by our customer service representative. Please note that return shipping costs are the responsibility of the customer unless the return is due to an error on our part (e.g., incorrect item shipped).

  4. Refund Processing: Once we receive and inspect your returned items, we will process your refund. Please allow 5-7 business days for the refund to reflect in your account. We will notify you via email once your return has been processed.

3. Exchanges

If you wish to exchange an item for a different size or product, please follow the return process outlined above and place a new order for the desired item. This ensures that you receive your new product as quickly as possible.

Customer Support

For any questions regarding our shipping and returns policy, or if you need assistance with your order, please don’t hesitate to contact us. We pride ourselves on our responsive customer service and are here to help you every step of the way.

Our Commitment to You

At Japan Trade Expo, we are committed to providing an exceptional customer experience. We understand that timely delivery and hassle-free returns are essential for your business’s success. Our goal is to build long-lasting relationships with our clients, ensuring that your sourcing experience is as smooth and efficient as possible.

Thank you for choosing Japan Trade Expo. We look forward to serving you and helping your business thrive!